We aim to provide a fair and transparent refund policy to ensure a smooth experience for all our customers. Please review the terms below carefully before purchasing your eSIM.
1. Eligibility & Time Frame
- Unused eSIMs: Eligible for a full refund within 7 days of purchase, provided the QR code has not been scanned and no mobile data has been used.
2. Device Compatibility or Locked Devices
- If your device is not eSIM-compatible or is network locked and the eSIM has not been activated, you are eligible for a full refund.
- We may request proof of incompatibility (such as a screenshot or device setting confirmation).
3. Service Failures or Coverage Issues
- If you experience connectivity issues due to provider or network problems, a partial or full refund may be issued depending on the amount of data used.
- Issues must be reported during your trip. Refunds cannot be processed after the eSIM expiry date.
- A small administrative fee of £3.00 may apply to partial refunds.
4. Non-Refundable Situations
- Activated eSIMs that have already been used (even partially).
- Deleted eSIM QR codes if you haven’t contacted us for support.
- Minor service interruptions that were resolved during your trip.
- Purchases found to be fraudulent or in violation of our terms.
5. Refund Process
- Submit your request to support@globisim.app. Please include your order number and details of the issue.
- Our team will review your request within 5–10 business days.
- If approved, your refund will be issued to your original payment method.
6. Summary
| Scenario | Refund Type | Conditions |
|---|---|---|
| Unused & unactivated eSIM | Full | Within 7 days |
| Incompatible or locked device | Full | Evidence required; unactivated |
| Network/service failure | Partial or Full | Reported during usage; £3 admin fee may apply |
| Activated & used eSIM | Not Refundable | Unless due to service failure |
If you have any questions, please don’t hesitate to contact our support team before purchase. We’re here to help you stay connected.